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Most of the leaders I work with as a coach and trainer already know they need to be better listeners — they’ve read the articles about the central role listening plays in building teams, managing change, achieving strategic buy-in, etc. They’ve seen the research that correlates effective listening with a broad range of leadership attributes and business success, and they’ve taken Lee Iacocca’s famous frustration to heart.
Source: If You Master This Listening Technique, You’ll Hear What People Don’t Say Out Loud
